How Delivery Costs are CalculatedDelivery charges, where applicable, are calculated based your shipping address, and the actual weight and dimensions of the products you order.
Prior to placing an order, delivery costs may be determined by starting to place an order, entering only your postcode (Australian orders) or country (International orders) then clicking Continue. The next screen will outline the delivery options available, and the cost (if any) of each.
How Long Does Delivery Take?Our online checkout will estimate the delivery time to your location for each available delivery method, calculate the cost of each method, and let you make the choice.
Gift WrappingWe offer a choice of gift wrapping options, together with the ability to include a personal message to the recipient of each item. You will be asked at the start of the checkout process whether you would like to take advantage of this service.
Tracking Your Order StatusPrior to delivery, the status of your order may be tracked via our order status tool.
Delivery Within AustraliaOur online checkout offers three types of delivery within Australia: Parcel Post, Registered Post and Express post.
Orders Exceeding AU$150
Orders Less Than AU$150
Whichever delivery method you choose, you pay only actual cost of delivering the products you order.
International DeliveryFor all international shipments we use Express Post international. This is a fast door-to-door service, with online tracking.
Orders over AU$150
We contribute free insurance to your shipping costs, which is roughly equivalent to the cost of shipping your order to an interstate Australian address.
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